pg999 Terms and Conditions

General Provisions

These Terms form a legal agreement between pg999 ("Platform", "we", "us") and any user ("you", "member"). pg999 is an online gaming and entertainment platform for players in Bangladesh.

By accessing the platform or using any of its services, you confirm that you have fully read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please refrain from using the platform.

pg999 reserves the right to modify or update these Terms at any time without prior notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

Age and Eligibility Requirements

The following conditions must be met to open an account and use services on pg999:

• You must be 21 years of age or older. 21+
• You must reside in a jurisdiction where receiving online gaming services is not legally prohibited.
• Only one account per person may be operated under your own name — creating multiple accounts is strictly prohibited.
• Operating an account on behalf of another person or any organisation is not permitted.
• Accurately representing your own identity is mandatory.

Account Registration and Management

3.1 Registration Process

You must provide accurate and complete personal information when creating an account. Providing false or misleading information may result in the account being suspended or terminated. pg999 may request the necessary documents to verify identity at any time.

3.2 Account Security

Keep your account password and login details completely confidential. Sharing login details with any third party is not permitted. You are solely responsible for all activity carried out on your account.

If you suspect unauthorised access to your account, contact [email protected] immediately or speak with us via live chat.

3.3 Right to Close an Account

pg999 reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of the Terms
• Fraudulent or deceptive activity
• Operating multiple accounts
• Bonus abuse
• Unauthorised exploitation of system or software features
• Harassment of other members

Deposit and Withdrawal Policy

4.1 Deposit Conditions

The minimum deposit amount on pg999 is ৳200. We support the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Digital payment service of the postal department
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — UCB's digital wallet service
• Bank Transfer — Major commercial banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank

Only payment methods registered in your own name may be used. Deposits through third parties are strictly prohibited.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. However, additional time may be required for identity verification or security reviews.

All wagering requirements related to bonuses must be met before making a withdrawal. Sufficient funds must be available in the account at the time a withdrawal request is submitted.

Bonus and Promotion Policy

5.1 Welcome Bonus

pg999 offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 earns a ৳1,200 bonus, bringing the total balance to ৳2,200.

5.2 Wagering Requirements

After receiving the welcome bonus, you must wager 25 times the bonus amount — on the bonus amount only, not on the deposit. Example: ৳1,200 bonus × 25 = a total of ৳30,000 must be wagered before the bonus funds can be withdrawn.

5.3 General Bonus Rules

• Each bonus has a specific validity period. Any unused bonus will be cancelled upon expiry.
• Bonuses may only be used for gaming purposes.
• Violating bonus terms will result in the cancellation of the bonus and any associated winnings.
• More than one member from the same household or device cannot receive the welcome bonus.
• pg999 reserves the right to modify or cancel any bonus offer at any time without reason or prior notice.

VIP Program

pg999's VIP program has four tiers. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback

VIP tier progression happens naturally based on the user's regular gaming activity. pg999 reserves the right to make final decisions on setting and changing VIP membership criteria. VIP benefits are non-transferable.

Gaming Rules

7.1 Fair Play Policy

pg999 is committed to ensuring a fair and transparent gaming environment. All games on our platform are secured via SSL encryption and ensure fair outcomes.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in account termination if violated:

• Gaming using automated bots or software
• Exploiting any game bug or technical error
• Misusing the platform for money laundering or other financial crimes
• Colluding with other members to gain an unfair advantage
• Bonus arbitrage or collecting bonuses using multiple accounts
• Attempting to weaken or bypass any security measure on the platform

7.3 Technical Errors

If a game result becomes unreliable due to a technical error or system failure, pg999 reserves the right to void that round and return the wagered amount. Incorrect results displayed due to technical errors will not be considered valid.

Responsible Gaming

pg999 firmly believes in responsible gaming. We encourage our members to enjoy gaming in a healthy and controlled manner.

• You can set your own deposit limits on your account.
• A self-exclusion option is available if needed.
• If you are experiencing gaming-related problems, contact us via live chat or at [email protected].
• Gaming is for entertainment — not as a solution to financial problems.

To learn more about responsible gaming, visit our Responsible Gaming page.

Privacy and Data Protection

pg999 gives the highest priority to protecting members' personal information. Our platform uses SSL encryption technology to keep all data secure.

Your personal information will never be sold to third parties. However, we may be required to provide information when legally obligated or directed by the relevant authorities. Full details on data collection and use can be found in our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, pg999 accepts no liability in the following cases:

• Any loss caused by internet connection disruption
• Issues arising from the user's own device or software
• Any loss or problem caused by the actions of a third party
• Service disruption during technical maintenance or upgrades
• Unforeseeable circumstances (force majeure) such as natural disasters or cyberattacks

Contact and Complaints Process

For any questions, complaints, or suggestions regarding the Terms, please contact our 24/7 support team:

• Live Chat: Available 24 hours a day, 7 days a week
• Email: [email protected]
• Language: Support is available in Bengali and English

After receiving a complaint, we will investigate and provide a resolution as quickly as possible. For serious disputes, pg999 reserves the right to make the final decision.