pg999's Privacy Policy

1. Introduction and Scope

pg999 ("we", "us", or "platform") operates a safe and reliable online gaming environment for players in Bangladesh. We believe that protecting your personal information is one of our core responsibilities.

This policy applies to the https://pg999.fit website and all related services. By registering or using our platform, you are considered to have fully accepted the terms of this privacy policy.

This policy may be updated from time to time. For important changes, we will try to notify you through your registered contact details. The date of the latest update will be shown at the top of this page.

2. What Information We Collect

pg999 collects only the information needed to operate our services smoothly and give you the best experience. The categories of information collected are listed below:

2.1 Identity and Contact Information

• Full name and date of birth
• Email address and mobile number
• Residential address (including district and division)
• National ID or passport number (for identity verification)

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference number and status

2.3 Activity and Technical Information

• IP address and device type
• Browser type and operating system
• Login time, session duration, and browsing patterns on the platform
• Information collected through cookies and similar technologies

2.4 Communication and Support Information

• Records of live chat conversations
• Messages and attachments sent by email
• Complaints, suggestions, or feedback

3. Purpose of Information Use

Collected information is used only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Processing deposits, withdrawals, and gaming activity.
• Age and identity verification: Confirming that all users are 21 years of age or older.
• Fraud prevention: Detecting and stopping unauthorized transactions and fraudulent activity.
• Responsible gaming: Monitoring unusual playing patterns and providing support when needed.
• Customer support: Resolving your issues and requests promptly.
• Platform improvement: Enhancing user experience and service quality.
• Legal obligations: Complying with applicable laws and regulations.

We never sell your information to third parties or use it for marketing purposes without your consent.

4. Information Sharing and Disclosure

pg999 does not share your personal information unnecessarily with anyone. However, information may be disclosed in the following limited cases:

4.1 Service Partners

Our trusted partner organizations for payment processing, identity verification, and technical support may access limited information. These organizations are bound by strict confidentiality agreements with us and may only use the information for the specific task assigned.

4.2 Legal Authorities

If disclosure of information is required by applicable law or court order, we will be obliged to provide the necessary information to the relevant authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating serious fraud or financial crimes. In such cases, we always provide only the minimum information necessary.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new operator, but the terms of this policy will continue to apply and you will be notified in advance.

5. Cookies and Tracking Technologies

The pg999 platform uses cookies and similar technologies to improve user experience. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Help remember your preferences and settings.
• Analytical cookies: Monitor platform usage to help improve our services.

You can control or reject certain cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.

6. Data Security Measures

To keep your information secure, pg999 uses industry-standard technologies and practices:

Please note that no system on the internet can guarantee complete security. You also have a responsibility to keep your login details private and to notify us immediately if you suspect unauthorized access.

7. Data Retention Period

pg999 retains your personal information only for as long as necessary. All information is kept while your account is active. After an account is closed, some information may be retained for a set period for the following reasons:

• To meet legal obligations
• To resolve disputes or support claims
• To maintain fraud prevention records
• For financial auditing and record-keeping

Once the retention period ends, information is securely deleted or anonymized so that identification is no longer possible.

8. Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to restrict processing: You may request that the use of your information for specific purposes be limited.
• Right to object: You may object to certain types of information processing.
• Right to data portability: You may request your information in a common, readable format.

To exercise these rights, contact our support team. We will review your request in a timely manner and provide full cooperation within the limits of the law.

9. Protection of Minors

pg999 strictly operates its services for users aged 21 and above. We do not knowingly collect information from minors. If we receive evidence that a user is under 21 years of age, their account will be closed immediately and any collected information will be deleted.

Parents and guardians are requested to contact us immediately if they believe their minor child has registered on this platform.

10. Third-Party Links and Services

The pg999 platform may contain links to third-party websites or services. These links are provided for your convenience. However, we are not responsible for the privacy policies or data protection practices of those third parties. You are advised to read their privacy policies before visiting those sites.

Game software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others follow their own data protection policies. We maintain working relationships with these providers and follow strict agreements regarding any data sharing with them.

11. Notice of Policy Changes

This privacy policy may be revised periodically due to changes in technology, law, or business circumstances. For important changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed when you log in to the platform
• The update date on this page will be changed

If you continue to use pg999 after any changes, you will be considered to have accepted the updated policy. If you do not agree with the revised policy, please request that your account be closed.

12. Contact Us

If you have any questions, concerns, or information-related requests about this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.

After receiving your privacy-related request, we will respond as quickly as possible. Complex requests may take additional time, but we will keep you informed of the progress.