pg999 Responsible Gaming
Enjoy the entertainment — stay within your limits. pg999 is always committed to ensuring your gaming experience is safe and healthy.
Gaming is for entertainment, not addiction
pg999 believes that online gaming is an enjoyable form of entertainment — but only when it is enjoyed responsibly. The mental and financial well-being of every player on our platform is our highest priority. That is why we have built an environment where you can set your own limits.
If gambling goes beyond entertainment and starts to have a negative effect on your daily life, relationships, or financial situation, that is a warning sign. pg999 will help you recognise that problem and take action in time.
Our platform offers deposit limits, self-exclusion, a temporary break option, and round-the-clock support — everything is right at your fingertips.
Recognise the signs of problem gaming
If any of the following signs appear in your behaviour, pause and think — talk to us.
Financial pressure
Returning to play repeatedly to chase losses, or borrowing money or dipping into savings to fund gaming.
Relationship problems
Hiding your gaming from family or friends, or spending less time with them in order to play more.
Loss of control
Playing beyond your planned time or money limits and being unable to stop even when you try.
Emotional restlessness
Feeling irritable, anxious, or restless when not playing — and turning to gaming to relieve stress.
pg999 Safety Tools
These features are available at any time from your account settings — or contact support for assistance.
Deposit Limit
Set your own cap on how much you deposit per day, per week, or per month. Once set, it takes effect immediately; if you want to increase it, you must wait 24 hours for the change to apply.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. When the limit is reached, your session will stop automatically.
Self-Exclusion
Take a complete break from pg999 for a set period — 7 days, 30 days, or longer. During this time, access to your account and all gaming will be blocked.
Temporary Break (Time-Out)
If you need a short breather, request a temporary break of anywhere from 24 hours to 6 weeks. Once the break ends, your account will be reactivated automatically.
Gaming History Review
View your full history of bets, wins and losses, and deposits and withdrawals — to understand your own patterns and make informed decisions.
24/7 Support
If you have any concerns about your gaming, let us know via live chat right now or email us at [email protected]. Support is available in both Bengali and English.
The golden rules of responsible gaming
The best way to enjoy gaming at pg999 is to follow a few simple rules. These will help you keep gaming as entertainment.
- Only bet money that you can afford to lose without it affecting your daily life.
- See gaming as entertainment only, not as a way to earn income.
- Set a budget and a time limit before you play, and stick to them.
- Avoid placing larger bets impulsively in an attempt to recover losses.
- Take regular breaks — spend time with family and friends away from gaming.
- Avoid gaming while under the influence of alcohol or drugs.
- Do not let minors access your account — keep your password secure.
Protection of minors
Registration and gaming at pg999 is only for individuals aged 21 or older. This is a non-negotiable policy.
If there are children or teenagers in your home, make sure they cannot access your device or account. Use parental control software on your device and never leave your device unattended while logged in.
If you suspect that a minor is using your account, inform our support team immediately. We will act quickly and secure your account.
How to use the tools
There are two straightforward ways to get assistance
Account Settings
After logging in, go to the "My Account" section. There, under the Responsible Gaming menu, you will find the deposit limit, loss limit, self-exclusion, and time-out features. Changes take effect immediately.
Direct Support
Contact our 24/7 live chat at any time or send an email to [email protected]. Our team is always ready to help you in Bengali — no question or request is too small.
Responsible Gaming — FAQ
Play safe, stay happy
Enjoy recreational gaming at pg999 — our safety tools are right here with you.